Nurse communication is one of the key ways to ensure patient safety and quality care. How you communicate affects all aspects of your job performance and everyone you interact with.
According to CRICO Strategies CBS Report, Malpractice Risks in Communication Failures, 30% of all national medical malpractice claims involved communications failures. When analyzed, it was found that these claims involved situations involving poor communication which caused unnecessary confusion and misinformation.
The following are 5 ways for nurses to improve their communications skills:
- Be clear and concise -- When giving feedback or answering questions from a patient, you should formulate your answers in a detailed manner that is also “non-medical” in a way that they would understand.
- No Judgment -- An essential communications skill for nurses is the ability to be open-minded and respectful of patient choices and deliver feedback without judgment.
- Be an active listener -- Not only should you deliver feedback, but you should also receive it. It’s important for you to actively listen to the patient’s concerns as it may be crucial when planning their course of treatment.
- Beware of your non-verbal communication -- Your body language, gestures, eye contact, and other non-verbal ways of communicating are just as important as the ways you verbally communicate. Therefore, it is vital that you are aware of your body language when interacting at work and try to control it when needed.
- Cultural awareness -- You will often care for patients coming from diverse cultures. It is important that you are sensitive to any differences and try to overcome any language barriers.
ACCESS Nursing Services is currently seeking RNs, LPNs, and AIDES throughout New York, New Jersey, and Massachusetts to staff hospitals, private residences, and other healthcare facilities. For more information, visit the ACCESS Nursing careers page.